FAQS

 

 

  • What are the dates of The Spiegeltent?

    Thursday 5 - Sunday 29 March 2020 (closed Mondays)

  • Where is The Spiegeltent located?

    PW1, Castray Esplanade, Hobart TAS 7000

  • What hours is The Spiegeltent open?

    The Spiegeltent Box Office is open during the festival dates from 5 - 29 March 2020 (excluding Mondays)

    Tuesday - Friday 17:30 - 21:30
    Saturday 12:00 - 21:30
    Sunday 14:00 - 21:30 

    The Spiegeltent Bar is open from 1 hour before the first show of the day. 

  • Is the site free to enter?

    Yes, but individual performances within the Spiegeltent are ticketed.

  • What types of tickets are sold by The Spiegeltent?
    • Adult | Full Price General Admission Tickets
    • Concession | General Admission tickets - government issued concession card holders, seniors, full time student cards*
    • Premium | Selected premium seating areas close to the stage with priority access to the venue. Concession pricing is not available for Premium seats.
    • Family | 2 Adults and 2 Children or 1 Adult and 3 Children
    • Private Booths | Available for headline show performances only. Private Booths are sold at a flat rate and seat up to 8 guests.
    • Companion Card | The Spiegeltent supports the Companion Card program. Companion Card tickets are available over the phone or in person*
      To make a companion card booking, please call our box office on 03 9088 6927
      *Proof of eligibility required and must be presented when collecting pre-purchased ticket or when otherwise requested.

     

    All tickets are non-allocated seating. 
    We recommend patrons arrive at least 30min prior to a performance in order to line up for entry to the venue.

     



  • When will tickets go on sale?

    The headline show for Spiegeltent Hobart 2020 will be announced and on sale September 2019 with the full programme available from December 2019.

     

  • Where can I purchase tickets?

    Via this website or at our physical box office.
    The Spiegeltent Box Office is open during the festival dates from 5 - 29 March 2020 (excluding Monday)

    Tuesday - Friday 17:30 - 21:30
    Saturday 12:00 - 21:30
    Sunday 14:00 - 21:30 

    The Spiegeltent Bar is open from 1 hour before the first show of the day. 

     

  • Is My E-Ticket Enough to Get Into the Show?

    Yes - you can go straight to the venue with your E-Ticket on your phone or device.

    If you require a printed ticket, you may print your confirmation email at home or visit the venue box office during the season.

    For collections, please arrive no later than 30mins prior to your session start time. You will need valid ID for collection.

     

  • Where is the box office?

    The Spiegeltent box office is located near the entrance of the site at PW1, Castray Esplanade, Hobart.

     

  • Are there any age restrictions to performances?

    Age suitability is listed with every performance at Spiegeltent Hobart.

    G: Suitable for All Ages

    PG: Parental Guidance recommended for under 15 yrs

    M: Recommended for 15+

    18+: Restricted to those 18+

     

  • Do children need a ticket for performances at The Spiegeltent?

    Unless otherwise specified, children 18 months and under can sit on the lap of a carer free of charge. Any child over this age must have a ticket.
    No children, including babes in arms are permitted to Restricted 18+ performances.
    Some productions may offer discounts for children and/or families. If child prices are available, they will be listed as ‘CHILD’ throughout the program. If family prices are available, they will be listed as ‘FAMILY’.

     

  • Am I eligible for concession?

    If concession prices are listed for a particular event, concession prices apply to concession card holders who are aged 16 years and under, full-time students (including International Student cardholders), full pensioners, or welfare benefit recipients.

     

  • Do tickets include GST?

    Where applicable, GST is included in the ticket price.

     

  • Can I change my tickets?

    Please check your booking carefully at the time of purchase, as all sales are final and refunds will not be provided unless required by law and in accordance with the Live Performance Australia Ticketing Code of Practice.

    Consumer and Industry codes are accessible to the general public at www.liveperformance.com.au.

     

  • Is the price listed on this website the price I'll actually pay for my tickets?

    All advertised prices include Booking Fees.

  • Can I choose my seat in advance?

    No. All venues and events are General Admission. 

    We recommend patrons arrive at least 30min prior to a performance in order to line up for entry to the venue.

    Private Booths for the headline show will be assigned at time of purchase under the name of the ticket purchaser. 

  • Can I book a booth in a Spiegeltent?

    Private Booths are available for purchase to headline show performances only. 

    Private booths are fixed price and seat up to 8 people. The booth will be reserved under the name of the ticket purchaser.

     

  • What happens if I am running late for a performance? Will they let me in? Do I get a refund?

    Being late affects performers and the rest of the audience. This is so important that some artists specifically ask that latecomers not be admitted.

    The Spiegeltent therefore reserves the right to exclude latecomers to certain events or to admit them only during a suitable break in the performance. The Spiegeltent regrets it is not possible to refund a completed booking. Please respect the Front of House staff's instructions.

     

  • Is there any basic etiquette I need to be aware of?

    You are not allowed to use mobile phones, paging devices, alarm or chiming watches during performances.

    Using cameras or other recording devices is a breach of copyright and absolutely not allowed.

    Be nice and remember to consider those around you trying to also enjoy their night out.

     

  • How do I make an accessibility enquiry?

    P: 03 9640 0028

    E: [email protected]

    If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.

    For General Enquiries & Ticket Bookings

    • TTY users phone 133 677 then ask for 03 9640 0028
    • Speak and Listen users phone 1300 555 727 then ask for 03 9640 0028
    • Internet relay users connect to the NRS at www.iprelay.com.au/call/index.aspx then ask for 03 9640 0028

     

  • Is The Spiegeltent accessible?

     Yes, The Spiegeltent is wheelchair accessible. 

    There are accessible toilets available at The Spiegeltent site. 

     

  • Is accessible parking available?

    For information about accessible parking and facilities around Salamanca, please visit the City of Hobart website: Accessible Parking and Transport

     

  • Does The Spiegeltent support the Companion Card Scheme?

    The Spiegeltent supports the Companion Card program. Companion Card tickets are available over the phone or in person*
    To make a companion card booking, please call our box office on 03 9088 6927
    *Proof of eligibility required and must be presented when collecting pre-purchased ticket or when otherwise requested.

     

  • What do I do if I lose a child or parent?

    Please notify a member of staff or security immediately.

  • Where do I report lost articles?

    If you find something, please hand it in to any member of staff and we’ll do our best to return the item to its owner.

    If you have lost something notify a member of staff or security or email [email protected]

    Spiegeltent Hobart is not responsible for any lost or found property and will give any unclaimed items to charity or to the police at the conclusion of the season.

     

  • What do I do if I find something?

    If you find something, please hand it in to any member of staff and we’ll do our best to return the item to its owner.

    The Spiegeltent is not responsible for any lost or found property and will give any unclaimed items to charity or to the police at the conclusion of the season.

  • What should I bring into The Spiegeltent?
    • Proof of age or any concession cards you require
    • Tickets (if you’re seeing a show at Spiegeltent Hobart)
    • Shoes (Bare feet are not ok. Wear shoes at all times!)
    • During the day... sun protection!

     

  • What can’t I bring into The Spiegeltent?

    Alcohol: (We are licenced - you cannot bring in or take alcohol from the area. Just like a pub or club. There is a bag search at Spiegeltent Hobart’s entrance, where any banned items will be confiscated and not returned.)

    Liquids: (Unfortunately some people want to smuggle in alcohol, which breaches our Liquor License. Only empty bottles can be brought in. But, water is freely available once inside.)

    Pets and animals :(excluding assistance dogs)

    Bikes: (only permitted outside premise)

    Professional cameras without prior permission: (Happy snaps are welcome, but anyone with a professional camera must have prior permission from Spiegeltent Hobart. Please contact [email protected])

    Any other items considered illegal or dangerous

  • Is there a bar or food at Spiegeltent Hobart?

    The Spiegeltent Hobart is licensed with two bars, one outside and inside the tent. The bar inside the tent will only be open for select shows. Drinks are allowed inside the Spiegeltent. We encourage patrons to drink responsibly. Any patrons who are found to be intoxicated will be asked to leave the Spiegeltent Hobart site.

    Patrons are able to bring their own food into the Spiegeltent Hobart site. No food is allowed inside the tent (excluding snacks purchased from the Spiegeltent Hobart bar).

     

  • Can I use my camera or recording device at The Spiegeltent?

    The use of cameras, videos or other recording devices is strictly prohibited inside Spiegeltent Hobart’s venue. Outside of venues - we love happy snaps! Post them, share them and generally snap away (#SpiegeltentHobart, @thespiegeltent). 

    All professional photography and filming needs prior approval from Spiegeltent Hobart team with advance notice. Please contact [email protected]